Note: Jon's comments are preceded by "You say" and MediaOne's tech support guy's are preceded by "w-Chris D says."

Welcome jon reed ...
Connecting to server. Please wait...
Connected to athchat03.broadband.att.com

w-Chris D has joined this session!
w-Chris D says: Thank you for contacting AT&T BroadBand Cable Internet Services. My name is Chris. I am happy to assist you.
w-Chris D says: I apologize for this inconvenience. I will look into that for you.
w-Chris D says: May I please get your full name and your telephone number including area code, and your full address including zip code.

You say: 413 586 2052 is my home number....
You say: I am now at my office, 413 586 4590
You say: I'm Jon Reed, 3 hampton Ave, #24, northampton, MA 01060
You say: let me know when you need more info Chris!

w-Chris D says: May I ask that you contact us when you are at home so we can do some trouble shooting?
w-Chris D says: I apologize for the inconvenience.

You say: Chris, you don't need to me to be at home for this. You just need to know that in the last couple of days, I know that some messages to jonreed@mediaone.net are not getting to me. But most of them are still arriving as usual.

w-Chris D says: We did have an issue with our mail servers. This issue was resolved this morning.
w-Chris D says: I suspect it will be working again when you get home.
w-Chris D says: Please contact us again if it is not.

You say: Chris, I am checking my email now!
You say: I use this email at this computer as well

w-Chris D says: So, you are checking your media one account right now?

You say: Yes, as I was saying, I am!

w-Chris D says: May I ask if you are getting an error when checking?

You say: I'm not getting an error of any kind, but I'm also not getting all of my messages. I know of several emails that were sent to me in the last few days that have never arrived.
You say: That is a concern to me!

w-Chris D says: Please send an e-mail to your MediaOne account and then click on send/receive.

(Pause)

You say: I sent the message, but it has not come back to me yet.

w-Chris D says: Please click send/receive again to check for new mail.

You say: Email performance is usually good, but it has been terrible the last few days, very slow.

(Pause)

You say: The test message has not arrived in my email. However, I received another message from another person...

w-Chris D says: May I please have your username and password?

You say: User name, Jon Reed, password, blah blah blah, email address jonreed@mediaone.net

w-Chris D says: I just logged into your account. There aren't any messages in there. Please send another one.

You say: OK, will do.
You say: I just sent another test message to myself.

w-Chris D says: Please click on send/receive.

(Pause)

You say: The message has not arrived. However, I was able to send a message to a different email address from a non-ATT server.
You say: Can you please alert your superiors to the poor performance I am experiencing?

w-Chris D says: I will report that to a technician.

You say: by the way, my computer is having a bit of trouble so it might crash and I might disappear without notice....
You say: If you would let them know I have gotten some email but not all, not sure why. For example, I recently downloaded a message that was sent to me only a few minutes ago from Oklahoma.

w-Chris D says: I will do that. I apologize for the difficulties.

You say: Thank you Chris, God Bless MediaOne!

(very long pause on Chris’ end)

w-Chris D says: Is there anything else I can help you with?

You say: That's it, if you can pass along my problem to a technician, that's it. bye for now

w-Chris D says: Thank you for contacting AT&T BroadBand Cable Internet Services. Good